Explore how organisations are moving beyond experimentation and applying AI in ways that improve both customer outcomes and operational efficiency in retail and eCommerce.
Practical insights for CX leaders and teams ready to move from AI hype to measurable results.
Practical AI applications in customer support and service delivery
How to deliver faster, more personalised customer experiences
Where automation creates the most impact — and where humans matter most
Real examples of AI adoption inside CX and service teams
What it takes to implement AI successfully with the right platform and strategy
CX leaders, ops, digital, product, and technical teams looking to streamline post-purchase experiences, reduce ticket effort, and improve loyalty with practical AI use cases.
If you're a retailer trying to cut through the AI noise and focus on real, measurable impact from your data, this will be a practical and insightful session.
We also analyse what the retail market is doing right now, how leading brands are unlocking value from systems they already own, and why the future of CX depends on activating the entire retail operation — not just the contact centre.
Expert speakers sharing first-hand experience delivering AI solutions in real customer environments.
Kaan is a CX and AI transformation leader who works with leading ANZ brands to bridge the gap between people, process and technology and turn customer experience strategy into operational reality.
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